Refund Policy
Last updated: August 28, 2026
AgentGuards can be purchased in two ways, and they are billed and cancelled differently. If you subscribed directly from this websiteby card, sections 1–6 apply. If you subscribed through AWS Marketplace, see section 7 — AWS bills you, and your subscription is managed in the AWS Marketplace console rather than here.
1. Subscription Cancellations
You may cancel your paid subscription at any time from your billing dashboard. Upon cancellation, your plan remains active until the end of the current billing period. No further charges will be made after that date.
2. Refunds
All subscription fees are non-refundable once a billing period has started. We do not provide partial refunds for unused time within a billing cycle.
Exceptions may be made at our sole discretion in cases of a significant service outage caused by AgentGuards that lasted longer than 24 consecutive hours within the billing period. To request an exception, contact us within 7 days of the incident.
3. Free Plan
The Free plan has no charges and therefore no refunds apply.
4. Plan Downgrades
You may downgrade your plan at any time. The lower plan tier takes effect at the start of the next billing cycle. No credit or refund is issued for the difference in price within the current cycle.
5. Duplicate Charges
If you believe you were charged in error or charged twice for the same period, contact us at support@agentguards.co and we will investigate and issue a refund if a billing error is confirmed.
7. AWS Marketplace Subscriptions
If you purchased AgentGuards through AWS Marketplace, AWS bills you directly and the following applies instead of sections 1, 2 and 4.
Annual contracts are non-refundable once the term begins, and we do not refund unused time. You can stop your contract from renewing at any time in the AWS Marketplace console, under Manage subscriptions. Your plan stays active until the end of the term you have paid for. Cancellation is not available from your AgentGuards billing page, because AWS — not AgentGuards — holds the subscription.
The exceptions in section 2 still apply, and so does section 5. In particular, if you previously held a direct card subscription with us and then purchased through AWS Marketplace, you may be charged by both for a period. Contact us and we will refund the overlap. Approved refunds for Marketplace purchases are processed through AWS Marketplace, so the credit appears on your AWS bill.
8. Contact
Refund requests or billing questions: support@agentguards.co